FAQ

Managing Your Bill

• I received a bill from Mountain Land Collections, what do I do now?

  If you want to pay the bill, you can pay online or if you have questions you may call our call center at (801) 492-0136 and speak to one of our account managers.

• How can I be sure this is my bill?

  The validation letter sent to you at the time the account is listed with our agency for collection will show the original creditor's name and the current balance due. If you have questions, contact an account representative by telephone at (801) 492-0136 or by mail at:

  PO Box 1280
  American Fork, UT 84003

  to request details. Due to privacy concerns, this information is generally not provided by fax or e-mail.

• Can I get a copy of my bill?

  You can send in a written request to:

  PO Box 1280
  American Fork, UT 84003

  or call our call center at (801) 492-0136 and speak to your account manager.

FAQ

Making Payments

• Can I make a payment online or over the phone?

  Payments can be made online by clicking here. To make a payment by phone, please call us at (801) 492-0136 to speak to a representative.

• Where do I mail a payment?

  Payments can be mailed to:

  PO Box 1280
  American Fork, UT 84003

  Please write your account number or reference number on your payment.

• I have already paid the bill, what do I do now?

  You can mail or email us a copy of your proof of payment and we will review the information.

  MLC
  PO Box 1280
  American Fork, UT 84003

  EMAIL
  info@mlc123.com

• How does this affect my credit when this is paid?

  If the account has been reported to a credit bureau, upon receipt of the payment in full, Mountain Land Collections will report the account as "_paid in full_" to all credit bureaus to which it has been reported.

FAQ

Disputes

• How do I dispute the debt?

  You can send in a written dispute letter outlining your dispute to:

  PO Box 1280
  American Fork, UT 84003

  or call our call center at (801) 492-0136 and speak to an account manager.

• How do I get a dispute removed from my credit report?

  If you have previously disputed this debt and would no longer like to have the debt reported as disputed, you can send in a letter to us at:

  PO Box 1280
  American Fork, UT 84003

  stating that you no longer dispute the account. We will remove the dispute and report that information to any credit bureaus to which we have reported the account.

FAQ

Miscellaneous

• Can I receive information through text or email?

  Receiving information through text or email presents some interesting privacy concerns and challenges.  To avoid those concerns and challenges, we prefer to communicate via telephone or regular mail.  You can call us at (801) 492-0136 to request information.

• Why can't I get information online?

  Privacy is a top concern.  Because we cannot properly confirm your identity online, we prefer that you call us at (801) 492-0136 to request that information.