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lOOK FOR AN AGENCY?

we deliver money!

It’s our goal to make your collections a simple and stress-free process, to provide the technology and expertise necessary to obtain the highest possible returns for your organization!

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Positive

Approach

The key to a positive collections approach is to put people first.  The principles in this approach include: 

  • Treating each consumer with professionalism and respect
  • Believing that every consumer wants to pay their bills
  • Having integrity with every phone call ensuring honesty in all business dealings
  • Helping consumers find options for account resolution
  • Ensuring all employees are trained to have extensive interpersonal skills and a great positive mental attitude to deal with each account on a personal level
  • Working as an extension of your office, keeping your reputation in mind
  • Creating goodwill with the consumers by rewarding collection specialists for receiving "thank you" letters and positive feedback online from consumers, as well as sharing positive experiences with our staff to reinforce the goodwill
  • Providing every possible convenience to the consumer to pay their bills including: convenient payment solutions, bilingual collection specialists and DocuSign technology

Keeping our environment positive and using our "People First" philosophy will maintain your company's good reputation and help consumers maintain their dignity.


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Client

Support

Mountain Land Collections believes communication is the foundation for any good relationship, whether it is with our clients or their customers. Our friendly and knowledgeable client relations team is focused on making sure you have a positive experience. A live person is available by phone, e-mail, our live chat function, or through our secure website and is always willing to help with any question or concern. You will find our Client Relations staff to be friendly, knowledgeable and eager to help you through the collections process.


Reports

Acknowledgements - Client acknowledgements are sent to our clients on the day the account is entered into our system. This report includes consumer name and dollar amount entered for verification purposes. 

Statements - Statements are generated monthly detailing the consumer's payment, current balance and status of the account as well as your account number. 

Status Reports - Up-to-date status reports are available at your fingertips through our secure website. They include consumer name, account number, current status and balance. 

Custom Reports - Custom reports are always available to satisfy any reporting requirements you may have.


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Accelerated

Returns

The best debt collection is the one you never have to make.  With that in mind, we partner with our clients to customize a collection process that fits their needs and maximizes recovery.  We work hard to establish a unique approach for your individual needs from the start and continue that philosophy in the future, increasing our recovery percentages along the way.

Our commission structure is: "No collection, no fee!"  What better incentive is there for us to work hard for you? We don't get paid unless you do!


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Innovative

Collection Solutions

At Mountain Land Collections, we consider ourselves to be an extension of your business office.  We understand that we represent your company and therefore, must represent your standards.

A customized collection program will be designed to meet your requirements, aligning with your business standards.  We will look for solutions to solve your collection problems with unique methods.  Measures will be taken to ensure the collection programs developed for your business are successful and your expectations are continually met or exceeded.

Services Mountain Land offers to assist you in optimizing your returns:

Early Out Program - We partner with Account Billing and Management, offering a soft collections approach on your accounts at a reduced rate.  Each client program can be customized to meet our clients needs including number of phone calls and letters, payment arrangement qualifications, etc.

Regular Collection Process - Includes letters sent to the consumer, telephone calls made, skip tracing if necessary, and credit bureau reporting with the highest recovery back to our clients.

Legal Action - We work with the Law Offices of Quinn M. Kofford on any accounts needing a more escalated collection process.  His law firm has partnered with Mountain Land for over 23 years.  They handle the accounts with the same professional approach you will receive from Mountain Land.  Attorney Quinn Kofford's reputation in the collection arena is impeccable.

Credit Bureau Reporting - If the account is not paid in full after a grace period has lapsed, we report accounts to the three major credit bureaus.

Custom Insurance Billing - Mountain Land can help you with insurance billing.  We will submit information in your required or preferred format, help uncover Medicaid information and verify eligibility before submitting the information back to you.

Client Relations Department - Our friendly and knowledgeable Client Relations Representatives are always available through our many communications channels.  


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Advanced Technology

& Secure Web Access

Better technology produces better results!

At our American Fork, Utah headquarters, we are committed to using the latest state-of-the-art technology, including superior software databases and equipment.  This allows us to effectively service each client and increase recoveries all while maintaining and upholding the security and privacy of our clients and their customers.

Some of the highlighted features and technology used at Mountain Land include the following:

  • Secure Data Network
  • Credit Bureau Reporting
  • Account Scoring
  • Data Scrubbing
  • Call Recording
  • Client Acknowledgements
  • Address Scrubbing
  • User-Friendly Client Portal
  • Secure Website and File Transfers
  • Equipped to Handle All Types of Electronic Data Imports and Exports
  • Unique Skip Tracing Site
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Account Billing & Management will work as your partner to provide a customized strategy for your Early-Out patient accounts. Our goal is to maximize the revenue and cash flow of our clients, while ensuring that their brand name and reputation is upheld during the entire recovery cycle.

Are you a medical provider and worried about how you will comply with the new Health Care Debt Collections Amendment? Let Account Billing & Management assist you in sending your notifications to the insured party. To learn more, contact our Client Relations Team at (801) 492-1605.

If you're interested, learn about our company, Account Billing & Management!