The key to a positive collections approach is to put people first.  The principles in this approach include: 

  • Treating each consumer with professionalism and respect
  • Believing that every consumer wants to pay their bills
  • Having integrity with every phone call ensuring honesty in all business dealings
  • Helping consumers find options for account resolution
  • Ensuring all employees are trained to have extensive interpersonal skills and a great positive mental attitude to deal with each account on a personal level
  • Working as an extension of your office, keeping your reputation in mind
  • Creating goodwill with the consumers by rewarding collection specialists for receiving "thank you" letters and positive feedback online from consumers, as well as sharing positive experiences with our staff to reinforce the goodwill
  • Providing every possible convenience to the consumer to pay their bills including: convenient payment solutions, bilingual collection specialists and DocuSign technology 

Keeping our environment positive and using our "People First" philosophy will maintain your company's good reputation and help consumers maintain their dignity.